WHAT’S THE RETURN ADDRESS?
Please first contact us at support@teexmediallc.com
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
WHICH SIZE SHOULD I ORDER?
Please read the size chart of each product carefully in the product description.
HOW CAN I MODIFY MY ORDER OR CANCEL?
We only allow order modification within 24 hours of payment.
Please contact us to request a modification. If you cannot connect to the website, please email our support team at support@teexmediallc.com
CONTACT POINTS
📧 Email: support@teexmediallc.com
📍 US Office: 30 N Gould St Ste R, Sheridan, WY 82801
📍 Vietnam Office: TeexCorp JSC – R909, Tower A, Sky City Tower 99 Lang Ha, Dong Da District, Hanoi, 100000
I WANT TO ADD MORE PRODUCTS TO AN ORDER I’VE ALREADY PLACED.
We cannot change an order after you’ve placed it to add more items and charge you for them.
You can either:
- Place a new order with the additional products you desire.
- Cancel your existing order (you will get refunded) and place a new one with all the products you want.
As always, feel free to contact our Support Team if you need help.
MY ORDER WAS SHIPPED, HOWEVER, I NEED TO MAKE CHANGES TO MY ADDRESS.
Please get in touch with us right away if you just placed the order a few hours ago.
Unfortunately, we cannot modify an order once it has left our warehouse because we strive to ship items as quickly as possible.
If you have a USPS tracking link, check the Forward Mail service on USPS’ website to see if you can schedule the package to be delivered to a different address.
WAS MY ORDER PLACED? I DID NOT GET AN ORDER CONFIRMATION.
Please check your SPAM folder for any order notifications from us. Sometimes they may be under the “Updates,” “Promotions,” or “Social” tabs.
Our Order Confirmation messages come from support@teexmediallc.com.
You can search your email for this sender to find your order confirmation.
To prevent missing our emails in the future, whitelist our email address to avoid messages going to spam.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to more than 200 countries, including:
🇺🇸 United States | 🇨🇦 Canada | 🇦🇺 Australia | 🇳🇿 New Zealand | 🇬🇧 United Kingdom | 🇫🇷 France | 🇪🇸 Spain | 🇩🇪 Germany | 🇳🇱 Netherlands | 🇧🇪 Belgium | 🇨🇭 Switzerland | 🇵🇱 Poland | 🇲🇽 Mexico | 🇧🇷 Brazil | 🇦🇪 United Arab Emirates | 🇿🇦 South Africa … and many more!
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders. You can track your order here.
In rare cases, tracking information may take 7-10 business days after shipping to update online (or longer depending on postal service processing).
Sometimes, the tracking code is unavailable while the package is traveling through sorting centers. Please be patient as you are covered by our 30-day+ buyer protection program.
REFUND/ RETURN/ REPLACEMENT POLICY
Please refer to our [Refund & Return Policy here]